Shipping policy
Shipping Policy
At Onyx, we're committed to getting your order to you quickly and safely. Please review our shipping details below.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Time
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 2–4 business days
- Other cities across Pakistan: 4–7 business days
Delivery times are estimates and may vary due to courier delays, weather, or public holidays.
Shipping Charges
- Free delivery on orders above [insert amount, e.g. PKR 3,000]
- Flat rate of PKR [insert amount] on orders below the free-delivery threshold
Order Tracking
Once your order is shipped, you'll receive a tracking number via SMS/WhatsApp/email so you can follow your delivery status in real time.
Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. Please ensure someone is available at the delivery address to receive and pay for the order.
Delayed or Lost Orders
If your order hasn't arrived within the expected timeframe, please contact us at [support email/WhatsApp number] with your order number, and we'll investigate with our courier partner right away.
Incorrect Address
Please double-check your shipping address at checkout. Onyx is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Contact Us
For any shipping questions, reach out to us at [email] or [WhatsApp/phone number].